Returns & Refunds Policy — Candles

Last updated: 1 August 2026

1. Eligibility for Returns

We accept returns of candles only if all of the following conditions are met:

• The candle has not been lit, burned, or used in any way.
• The candle is returned in its original, undamaged packaging, including any seals, labels, or protective wrapping.
• The return request is submitted within 14 days of the delivery date.
• Proof of purchase (order number or receipt) is provided.

2. Non-Returnable Items

The following are not eligible for return or refund:

• Candles that have been lit or burned, even partially.
• Candles with removed, damaged, or altered packaging, labels, or seals.
• Candles purchased as part of a final sale, clearance, or custom/personalised order.

3. Return Shipping Costs

• The customer is responsible for all return shipping costs.
• We recommend using a trackable shipping method — we are not responsible for items lost or damaged in transit back to us.
• Return shipping costs are non-refundable.

4. How to Request a Return

1. Contact us at info@sademesaar.ee within 14 days of delivery, including your order number and reason for return.
2. We will confirm eligibility and provide the return address.
3. Ship the item back within 7 days of return approval.
4. Once received and inspected, we will process your refund to the original payment method within 10 business days.

5. Refunds

• Refunds are issued to the original payment method only.
• Original shipping charges (if any were paid at checkout) are non-refundable.
• We reserve the right to refuse a refund entirely if the returned candle shows any sign of use.